Terms of Service

1. Service description

LetReady is a compliance management platform for UK landlords, provided by LetReady Ltd, a company registered in England and Wales (company number 17209704), with registered office at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ. The platform enables landlords to track properties, tenancies, certificates, documents, and rent increases, and to receive compliance reminders in connection with UK legislation including the Renters' Rights Act 2025.

By creating an account and using the platform, you agree to these Terms of Service. If you do not agree, do not use the platform.

2. Acceptable use

You agree to use LetReady only for lawful purposes. You must not:

• Use the platform to store false, misleading, or fraudulent information.
• Attempt to gain unauthorised access to any part of the platform or other users' accounts.
• Use automated tools to scrape, crawl, or extract data from the platform without our written consent.
• Transmit viruses, malware, or any code designed to damage or disrupt the platform.
• Resell or sublicense access to the platform to third parties.
• Use the platform in any way that violates applicable UK law or regulation.

We reserve the right to suspend or terminate accounts that breach these terms without notice.

3. Subscription terms and cancellation

LetReady is offered on a subscription basis. Subscription fees are charged monthly or annually in advance, depending on the plan you select. All fees are stated in GBP and are inclusive of VAT where applicable.

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. We do not offer refunds for partial billing periods.

Upon cancellation, your data will remain accessible until the end of your billing period, after which your account will be deactivated. You may export your data at any time before deactivation.

We reserve the right to change subscription pricing with at least 30 days' notice. If you do not agree to a price change, you may cancel your subscription before the new price takes effect. Continued use of the service after the price change takes effect will be treated as acceptance of the new price only where you have been given at least 30 days' advance written notice of the change.

Statutory right to cancel

You have 14 days from your subscription start date to cancel for a full refund under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, provided you have not used the service. If you have used the service within those 14 days, you will receive a proportionate refund for any unused portion.

To cancel, email info@let-ready.co.uk within 14 days of your subscription start date, stating your name, account email address, and that you wish to cancel. We will process your cancellation and any applicable refund within 14 days of receiving your request.

4. Limitation of liability

LetReady is a tool to assist with compliance management. It does not constitute legal advice. You remain solely responsible for ensuring your properties comply with all applicable laws and regulations.

To the maximum extent permitted by law, LetReady Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profit, loss of data, or business interruption, arising from your use of or inability to use the platform.

Our total aggregate liability to you for any claim arising out of or related to these terms or the platform shall not exceed the total fees paid by you to LetReady in the 12 months preceding the claim.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

5. Intellectual property

5.1 Ownership

LetReady Ltd owns all intellectual property rights in the platform, including its source code, databases, algorithms, user interface design, graphics, text, trademarks, and trade names. These rights are protected under the Copyright, Designs and Patents Act 1988, the Trade Secrets (Enforcement, etc.) Regulations 2018, and all applicable UK and international law. No rights in the platform pass to you other than the limited licence granted in clause 5.2.

5.2 Licence grant

Subject to your compliance with these Terms and payment of the applicable subscription fees, LetReady Ltd grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the platform solely for managing your own UK residential properties during your active subscription period. This licence does not include any right to resell, redistribute, or commercialise the platform or any part of it.

5.3 Prohibited acts

Without the prior written consent of LetReady Ltd, you must not:

• (a) copy, reproduce, republish, upload, or transmit any part of the platform;
• (b) modify, adapt, translate, or create derivative works based on the platform or its design;
• (c) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software forming part of the platform;
• (d) remove, alter, or obscure any copyright notice, trademark, or proprietary marking displayed on the platform;
• (e) use any automated system — including bots, scrapers, crawlers, or artificial intelligence tools — to access, copy, index, or extract data, content, or design elements from the platform;
• (f) frame or mirror any part of the platform within any other website or application;
• (g) use the platform's design, structure, features, or content as the basis for a competing product or service.

5.4 Your content

You retain ownership of all data, documents, and information you upload or enter into the platform. By uploading content you grant LetReady Ltd a limited licence to store, process, and display that content solely to deliver the services described in these Terms.

5.5 Trademarks

“LetReady” and the LetReady logo are trademarks of LetReady Ltd. You must not use them without our prior written consent.

5.6 Enforcement

Breach of this clause may cause LetReady Ltd irreparable harm for which monetary damages would be an inadequate remedy. LetReady Ltd therefore reserves the right to seek injunctive or other equitable relief, in addition to any other remedy available at law or in equity, without the need to post a bond.

5.7 Reporting infringement

To report suspected intellectual property infringement, contact: info@let-ready.co.uk.

6. Alternative dispute resolution

We are not currently signed up to any alternative dispute resolution (ADR) scheme. However, if you have a complaint that cannot be resolved through our internal process (info@let-ready.co.uk), you may contact the Centre for Effective Dispute Resolution (CEDR) at cedr.com. UK consumers may also contact Citizens Advice (citizensadvice.org.uk) for guidance on dispute resolution options.

7. Governing law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these terms or the platform shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Contact

For any questions about these terms, contact us at info@let-ready.co.uk.